About GovPay
The official digital payment platform of the Government of Trinidad and Tobago
Introduction
GovPay is the Government of Trinidad and Tobago's centralized digital payment platform, designed to modernize how citizens and businesses interact with government services. We serve as the secure gateway for all government payments, eliminating the need for long queues and providing 24/7 access to essential services.
Our platform plays a crucial role in the nation's digital transformation, making government services more accessible, transparent, and efficient for all citizens of Trinidad and Tobago.
Mission & Vision
Our Mission
To provide a secure, efficient, and accessible digital payment platform that simplifies government transactions for all citizens and businesses of Trinidad and Tobago, while ensuring the highest standards of security and transparency.
Our Vision
To be the trusted digital gateway that transforms how citizens access government services, fostering a more connected, efficient, and transparent relationship between the government and the people of Trinidad and Tobago.
Core Services & Responsibilities
Digital Payment Processing
Secure processing of government payments including taxes, fines, licenses, and utility bills through multiple payment channels.
- • Credit/Debit card payments
- • ACH bank transfers
- • UPI transactions
- • Cash payment locations
Wallet Management
Comprehensive digital wallet services allowing citizens to store funds, track transactions, and manage their government payment history.
- • Secure fund storage
- • Transaction history
- • Digital receipts
- • Automatic refunds
Service Integration
Seamless integration with government departments and agencies to provide unified access to all government services.
- • Tax payments
- • Traffic violations
- • Business licenses
- • Utility services
Security & Compliance
Maintaining the highest security standards and regulatory compliance to protect citizen data and financial information.
- • PCI-DSS certification
- • Data encryption
- • Fraud prevention
- • Regular security audits
Citizen Support
Comprehensive support services to assist citizens with platform usage, payment issues, and general inquiries.
- • 24/7 customer support
- • Online help resources
- • Payment assistance
- • Technical support
Developer Services
API and integration services for government departments and authorized third-party service providers.
- • Payment APIs
- • Webhook notifications
- • Sandbox environment
- • Technical documentation
Contact Information
Phone Support
24/7 Customer Support
800-GOVPAY (800-468-7291)
Toll-free within Trinidad & Tobago
Email Support
General Inquiries
support@pay.my.gov.tt
Response within 24 hours
Office Location
Government Campus
Tower D, Level 15
Eric Williams Plaza
Independence Square
Port of Spain, Trinidad
Additional Contact Options
Technical Support
tech-support@pay.my.gov.tt
Business Partnerships
partnerships@pay.my.gov.tt
Media Inquiries
media@pay.my.gov.tt
Developer Support
developers@pay.my.gov.tt
Ready to Experience GovPay?
Join thousands of citizens who are already using GovPay for fast, secure government payments.